Refund & cancellation policy

Last updated: 10 November 2026

This policy applies to paid subscriptions to Reverse Engineer Marketing, operated by Civilytix Pvt. Ltd. Payments are processed by Dodo Payments as merchant of record. Try the free plan first; it lets you test the core features before you pay.

Cancelling

• Cancel anytime: open Plan & account → Manage or cancel subscription, or email support@reverseengineermarketing.com from your account email.
• Cancellation stops the next renewal. You keep your paid plan until the end of the current billing month, then your account moves to the free plan. Your existing trackers and data stay in your account.
• There are no cancellation fees.

Refunds

• First payment: if the Service isn't right for you, ask within 7 days of your first payment on a plan and we will refund it in full.
• Renewals: if you forgot to cancel and haven't used the paid features since the renewal, ask within 7 days of the renewal charge and we will refund it.
• Service problems: if a paid feature was unavailable for a significant part of your billing period because of a fault on our side, we will refund or credit that period on a pro-rata basis.
• Duplicate or mistaken charges are always refunded in full.
• Otherwise, partial months are not refunded after cancellation; you keep access until the period ends.
• We may refuse refunds where an account broke our terms, or where refunds are being requested repeatedly to get the Service for free.

How refunds are paid

Refunds go back to the original payment method (card or UPI) through Dodo Payments, usually within 5–10 business days after approval, depending on your bank. If your payment was converted to another currency, the refunded amount may differ slightly because of exchange rates; any taxes collected are refunded with it.

Request a refund

Email support@reverseengineermarketing.com from your account email with the date of the charge and the reason. We reply within 2 business days.

This policy does not limit any rights you have under consumer protection law in your country.